![]() ![]() For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 72, or Email and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at and Resources for filling out your Standard Form:įirst-time User Login Instructions (PDF file) Ĭlick-to-Sign Instructions for Applicants (PDF file) ![]() Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. ![]() This Knowledge Center is closed on weekends and all federal holidays. Your initial point of contact for account lockouts, challenge question resets, forgotten usernames, technical support is the VRO Knowledge Center:Ĩ a.m. INDUSTRY (DOD CONTRACTOR) EMPLOYEES OR APPLICANTS Note: For Military and DoD local security or human resource officials: The VRO Knowledge Center is not able to view e-QIP or help with access to e-QIP for applicants whose e-QIP questionnaires are not initiated/managed within the Joint Personnel Adjudication System (JPAS). Your initial point of contact for account lockouts, challenge question resets, forgotten usernames, technical support, as well as guidance on completing the questionnaire should be your local sponsoring or employing agency human resources, personnel security office, or individual that instructed you to access e-QIP to complete your investigation forms. Individuals cannot pre-apply for a security clearance, nor update their security questionnaire unless granted access by an appropriate agency official.įederal, Military, Department of Defense (DoD) employees or applicants, and non-DoD Federal contractors See below for detailed information about airline customer service commitment plans.Applicants can only access the e-QIP system if they have been invited to do so by an appropriate official at their sponsoring agency. Learn more about your right to a refund. If you have a problem obtaining a refund that you believe that you are entitled to receive, you may file a complaint with the DOT. If you are an airline passenger with a disability looking for more information regarding your rights during air travel, please follow this link to our disability webpage. If an airline cancels a passenger’s flight or makes a significant change in the flight, regardless of the reason, airlines are required to provide a prompt refund to a ticketed passenger, including those with non-refundable tickets, should the passenger choose not to accept the alternative offered, such as rebooking on another flight. Remember these commitments do not impact your entitlement to a refund. The Department will hold airlines accountable if they fail to do so. Examples include: maintenance or crew problems cabin cleaning baggage loading and fueling.Īirlines are required to adhere to the promises that they make in their customer service plan, including commitments to care for customers in the event of controllable delays or cancellations. You can also use the dashboard to compare amenities that the airlines commit to provide in the event of a controllable flight cancellation or delay when deciding which airline to fly.Ī controllable flight cancellation or delay is essentially a delay or cancellation caused by the airline. airline that you are flying on has promised to provide should there be a controllable flight cancellation or delay. Use the above dashboard to learn about the amenities that the U.S. airlines and their regional operating partners, which operate flights for them but do not sell tickets, account for approximately 96 percent of the domestic scheduled passenger air traffic. Please click this link for an alternative text version of the dashboard. ![]()
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